Information Center
We’ve distilled every detail that matters into one place.From accounts and orders to products, payments, and logistics, each step is handled with the same precision and restraint.If your question remains, our team is always within reach.
My Account
Do I need an account to place an order?
You can place an order as a guest. However, creating an account allows you to track orders, view purchase history, and manage your personal information more easily.
Can I update my account information after registration?
Yes. You can update your email address, shipping details, and password at any time in your account dashboard.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Product
Why do you use horsehide and horsebutt leather?
Horsehide has a dense fiber structure, offering durability and natural tension, especially expressive after washing. Horsebutt leather is the densest part of the hide; when polished, it develops a silk-like sheen and gains character over time. These leathers are not flashy—they are honest and enduring.
What makes your shoes different from others on the market?
We specialize in horsehide and horsebutt leather, featuring rare, original lasts, hand-crafted construction, Goodyear welted structure, and washed finishing that creates natural textures and wrinkles.
Will every pair look exactly the same?
No. Due to natural leather characteristics and washed processing, each pair has unique textures and subtle variations.
Do washed leather shoes require special care?
Washed leather is durable but benefits from regular conditioning and proper drying. We recommend avoiding prolonged exposure to water.
What makes your shoes different from other handmade shoes?
We specialize in horsehide and horsebutt leather shoes, combining washed leather techniques, independently developed lasts, and traditional Goodyear welt construction. Unlike brands that pursue standardized appearances, we focus on how leather naturally evolves through time, wear, and craftsmanship.
Logistics
Do you ship internationally?
Yes. We offer international shipping to selected countries. Shipping options and costs are shown at checkout.
How long does shipping take?
Shipping time varies by destination and production schedule. Once shipped, delivery usually takes 5–14 business days.
Will I need to pay customs duties or taxes?
Customs duties and taxes depend on local regulations and are the responsibility of the recipient.
We would love to hear from you.
If you’ve got great products your making or looking to work with us then drop us a line.