Shipping policy

Production Lead Time

All made-to-order footwear is handcrafted after the order is confirmed. Standard-size made-to-order products normally require 10–15 business days before dispatch.

In-stock sizes are normally delivered to South Korea within 3–6 business days. Availability is shown on the product page or confirmed by our customer service team.

Personalized or custom orders may require additional production time. If this applies, we will confirm the estimated schedule before production begins.

Shipping to South Korea

After a made-to-order item is completed, delivery to South Korea normally takes 3–6 business days. Transit times exclude production time and customs delays.

Orders may be shipped by FedEx Express, SF Express, EMS, or another trackable carrier selected according to destination and customs conditions.

Customers in South Korea may be required to provide a valid Personal Customs Clearance Code (PCCC) for customs clearance.

International Shipping

We offer worldwide shipping. Delivery times outside South Korea vary by destination, carrier, and customs processing. The available shipping method and any applicable charge are shown at checkout.

Shipping Fees

Complimentary shipping is available for orders delivered to South Korea. Any different shipping charge for another destination will be shown at checkout before payment.

Order Tracking

Once an order has been dispatched, tracking information will be sent by email and, where available, displayed on the customer account order page.

Duties & Taxes

Orders are declared at their actual transaction value. Any applicable duties and taxes are determined by Korean customs and are the responsibility of the recipient unless otherwise stated at checkout.

If a shipment is returned because the recipient refuses to provide required customs information or pay applicable duties and taxes, the resulting return shipping and customs charges may be deducted from the refund where permitted by law.

Delivery Questions

For delivery assistance, contact support@rots.life. We aim to reply within 24 hours on business days.