Shipping policy
Preparation & Dispatch
- In-stock sizes: dispatched within 3 business days.
- EU 38–44, if temporarily out of stock: approximately 10 business days of production before dispatch.
- EU 45–46, made to order: approximately 15 business days of production before dispatch.
Availability is shown on the product page or confirmed by our customer service team.
Personalized or custom orders may require additional production time. If this applies, we will confirm the estimated schedule before production begins.
Shipping & Delivery
Estimated transit time to supported destinations is 7–12 business days after dispatch, depending on the destination. Preparation time and transit time are separate. Customs clearance may cause delays.
Business days are Monday–Friday, excluding applicable public holidays.
Orders may be shipped by FedEx Express, SF Express, EMS, or another trackable carrier selected according to destination and customs conditions.
Customers in South Korea may be required to provide a valid Personal Customs Clearance Code (PCCC) for customs clearance.
Shipping Fees
We offer complimentary shipping to all supported destinations. Available shipping options are shown at checkout. Complimentary shipping does not include any applicable duties or taxes.
Order Tracking
Once an order has been dispatched, tracking information will be sent by email and, where available, displayed on the customer account order page.
Duties & Taxes
Orders are declared at their actual transaction value. Any applicable duties and taxes are determined by Korean customs and are the responsibility of the recipient unless otherwise stated at checkout.
If a shipment is returned because the recipient refuses to provide required customs information or pay applicable duties and taxes, the resulting return shipping and customs charges may be deducted from the refund where permitted by law.
Delivery Questions
For delivery assistance, contact support@rots.life. We aim to reply within 24 hours on business days.